Frequently Asked Questions - Debit Cards

FAQs - Debit Cards

2 000 $()- daily   

30 000 $()- monthly

  • Never disclose your PIN to anyone – including family, friends, financial institutions employees or law enforcement agencies.

  • Keep your debit card in a safe place and never lend it to anyone. If you suspect that someone knows your PIN contact DWCB to cancel the card.

  • Memorize your PIN. Avoid writing down your PIN. If you must do so, make sure that it is well disguised, for example, by re-arranging the numerals or substituting other numerals or symbols, and by keeping it within a record of other information.

  • If your card is lost, stolen, retained by an ATM, or you find that there has been an unauthorized transaction, notify to DWCB immediately.

  • If you have made a purchase which does not appear on your monthly statement, notify to DWCB as the information on your card and PIN may have been stolen at a bogus machine and you may be targeted for theft.

  • Never let your debit card out of your sight; swipe the card yourself, if you can't – watch to make sure that it is not being double swiped.

  • Watch out for "shoulder surfers" – people who read your PIN as you enter it.

  • Use your hand or body to shield the pin pad to prevent others from seeing you enter your PIN.

  • Only conduct debit transactions when and where you feel secure.

  • If anyone tries to distract you at a banking machine, complete what you are doing and retrieve your card before talking to them.

  • After completing a transaction remember to take your card and the transaction record.